KOVAIRA
FAQ
KOVAIRA CUSTOMER CARE
A little clarity before you make your next move.
Fit, colours & care
How do I choose my size?
Check the size information on the individual product page. Fits vary by style, so use the garment's measurements where available. If you're unsure, email help@kovaira.com with the product name and your measurements.
How do I select a colour?
Choose the colour and size on the product page, then check your selection in the cart. Colours can look slightly different across screens and lighting.
How should I care for my KOVAIRA pieces?
Follow the care label supplied with your garment and any product-specific instructions on its page. Different fabrics and finishes may need different care.
Orders & delivery
Where do you ship, and what does delivery cost?
Enter your address at checkout to see available delivery options and charges. Visit Shipping & delivery for more information.
How can I track my order?
Use the tracking details in your dispatch email. If you can't find them, contact help@kovaira.com with your order number.
Can I change or cancel my order?
Email us as soon as possible with your order number and the change you'd like. We'll check the order's status; a change may not be possible once dispatch is underway.
Returns & support
How do I request a return?
Contact help@kovaira.com with your order number and the item you wish to return. We'll provide the next steps and return details. Please contact us before sending an item back.
What if my item is damaged or incorrect?
Email us with your order number, a description of the issue and clear photographs. We'll help resolve it.
Still have a question? Contact KOVAIRA.